FAQs

Q: When do I need to put down a deposit? How much is the deposit? Is it refundable?
A: After you’ve specified the car you want and signed the Purchase Agreement, you provide a fully refundable deposit to initiate the search for your perfect car. This is not a fee; the amount is credited towards your purchase. If you are not completely satisfied with the car I locate and/or deliver, your deposit is 100% refundable. I want you to be a satisfied customer!

Q: How much time will you save me?
A:  On average, people spend about 20 hours researching, locating, and negotiating for their new car – often with less than optimal results. We are professionals and after we understand what you want, we go to work and then get back to you as quickly as you need us to with the results you are looking for.

Q: Do I still get the dealer’s and manufacturer’s warranties?
A:  Absolutely – All new cars come with the exact same warranty coverage. Since we get your car from a new car dealership, this coverage transfers directly from the dealer to you. You are the first owner of the car, with all of the rights to the car’s warranty. 

Q:  Why is CarGal the smartest way to buy or lease my new car?
A:  I’ll save you time, money and hassle. I’ll work for you throughout the entire process from consulting, finding and getting you your new car with the preferred color and options you want. My commitment is to you, the customer, throughout the process to get the car you want at a great price. 

Q: How do you find my perfect car?
A: I have access new and high quality pre-owned vehicles available nationwide. I buy at closed dealer sales, wholesale, direct from the manufacturer, from dealers and major leasing companies around the country. I even have the ability to buy from private individuals, as needed. My experience and state-of-the-art technology allows me to match your criteria to available vehicles.

Q: Are there certain cars that CarGal doesn’t sell?
A: I specialize in providing my customers new and quality pre-owned vehicles. I only sell cars that we can stand behind. All vehicles must pass our pre-delivery inspections that are more stringent than a typical dealership. These inspections tend to eliminate vehicles that are more than four years old but it truly depends on the particular vehicle. In determining which vehicles to sell, we offer consultative advice based on customer satisfaction, reliability and depreciation ratings from Consumer Reports. I use a variety of expert sources to help you select the right type of vehicle that fill your needs.

Q: Do you accept trade-ins?
A: Yes. First I’ll ask you a series of questions to establish a ballpark estimate of your vehicle’s value. Then, after a vehicle inspection we gain bids for your vehicle from surrounding dealers and wholesalers. You are offered the highest bid and it is your decision to accept that bid or sell your vehicle independently.

Q: How long will it take you to find my car?
A: For most orders we can locate, inspect, buy, transport, recondition and deliver your vehicle within 10 business days. Special orders or hard to find makes or extremely specific requests (e.g., if you’ll only consider a single color choice, or an older model with very low mileage) can take longer.

Q: What if you can’t find the exact car I want?
A: I will make every effort to locate the car you’ve specified. However, in the unlikely event that we cannot find the exact car you want, we will notify you of the closest possible matches available and allow you to decide if one of these cars will meet your needs. If not, we’ll refund your deposit in full.

Q: Can I get information about the history of the car I’m about to buy?
A: Yes. All pre-owned cars come with an AutoCheck Vehicle History Report, which includes the AutoCheck Score, a revolutionary tool that allows you to understand a vehicle’s past to lower the risk of buying a vehicle with undetected problems. To learn more about what an AutoCheck Vehicle History Report is, click here.

Q: Do you provide a warranty with my purchase?
A: Each qualifying vehicle comes with a 30 day 1,000 mile limited warranty to ensure your driving pleasure.

Q: Can I get a mechanical repair agreement?
A: Any remaining manufacturers warranty is passed on to you free of charge. If your vehicle has surpassed the original manufacturer warranty terms, we can provide qualifying vehicles a mechanical repair agreement that gives you comprehensive coverage up to 84 months or 125,000 miles.

Q: Where do I take delivery of my car when it’s ready?
A: You can pick up your car at my offices or I can deliver the car to your home or office. Once your car is ready for delivery, I will schedule a convenient delivery time.

Q: What if something goes wrong with my  car?
A: We thoroughly inspect all vehicles to ensure your car is in top condition when you buy it. However, in the unlikely event of a problem, you can contact me t and I will assist you with repair arrangements at a discounted price through one of our valued vendors.